Have you ever found yourself worried about the potential risk of losing your DoorDash, GrubHub, and UberEats account? Getting deactivated on your gig driver account can be incredibly frustrating in many cases, but this doesn’t necessarily have to be the way.
With this thought in mind, we’re outlining some of the key things you need to know about deactivation for your DoorDash, UberEats, and GrubHub account. Hopefully, this will help reassure you about the best driving strategies to implement to reduce the risk of getting your driver account in hot water.
WHAT HAPPENS WHEN MY GIG DRIVER ACCOUNT IS DEACTIVATED?
Gig driver deactivation occurs when a delivery app – such as UberEats, GrubHub, or DoorDash – blocks your account, meaning you can no longer access the app. This means you will not be able to accept deliveries of jobs.
Generally speaking, it will be relatively easy to tell if a gig app has deactivated your account. Depending on your preferred contact method, the platform will send an email or message to notify you of the action. Similarly, if you are logged into the driver app at the time of deactivation, you will most likely see a notification explaining that your account has been deactivated.
Now, it’s worth considering that these messages can sometimes be surprisingly vague and may not necessarily say explicitly that your account has been deactivated. Instead, it may say that you are waitlisted or that your account has been placed on hold – often while the app is reviewing your account.
Of course, losing access to your account can prove to be a huge problem if you rely on it as your main source of income. Many gig work drivers rely on these accounts to earn extra income daily. Naturally, losing access to your account will prevent you from earning, both during the review process and after your account is deactivated.
How Long Does GrubHub, UberEats, and DoorDash Deactivation Last?
The duration of deactivation on your driving account will often depend on the nature of the issue. However, in the majority of cases, your deactivation will usually be permanent. In other words, unless you can appeal successfully, you won’t be able to access your DoorDash, GrubHub, or UberEats account again going forward.
Can I Submit a DoorDash, UberEats, or GrubHub Deactivation Appeal?
Unfortunately, losing your gig driver account can come with a myriad of potential complications. However, in some cases, you may be able to appeal this decision, especially if you think the deactivation was wrongful. Be prepared to fight your corner, though, as getting access to your gig driver account again may not always be straightforward!
Indeed, the majority of platforms will offer an appeals process or support team that may be able to reopen your account. This will largely depend on the circumstances. Again, each appeal is reviewed individually, and it will eventually boils down to why your account was deactivated.
If deactivation occurs due to poor performance, there may be the opportunity to explain the reason or situation that lead to your account closure. However, you likely won’t be able to reactivate your account for more serious things like breaking the terms of service and the driver policy.
Any criminal offences such as dangerous driving, using unapproved vehicles, impaired driving or altercations with customers will usually result in irreversible account closure.
- DoorDash: If you have been asking, “is DoorDash deactivation permanent,” there’s some good news: you can potentially appeal the decision. Indeed, as per DoorDash’s deactivation policy, if you think your account being deactivated was wrong, you can follow the provided instructions on how to appeal if you think that the decision was subjective and thus was not a fair interpretation of what actually happened.
- GrubHub: If you have been deactivated with GrubHub, getting reactivated is possible but potentially a little tricky. This is primarily available in cases where your GrubHub account has been paused due to inactivity. Californian drivers can also appeal their account deactivation for other reasons, but this may not necessarily be available for drivers from other states.
- UberEats: Drivers with UberEats can potentially also appeal the decision to terminate their UberEats driver account. You should wait for full confirmation from UberEats that your account has been deactivated before doing so. However, appeals for criminal activity or physical/sexual altercations are not available. Appeals for UberEats are primarily available for New York City drivers.
If you have been faced with a DoorDash, UberEats, or GrubHub driver deactivated notification, there’s no harm in looking at whether you can appeal this. However, there is no guarantee that an appeal will succeed, so you should always take steps to prevent the appeal first.
What if my Appeal is Rejected?
If your appeal is rejected, you won’t be able to regain access to your DoorDash, UberEats, or GrubHub accounts. However, this doesn’t have to be the end of the line for your time as a delivery driver. Indeed, there are plenty of other excellent courier service jobs out there.
Now, these three big brands claim a massive share of the total food delivery market – well over 80% combined. However, just because they’re big doesn’t mean they’re the only places you should be working! As such, if you find yourself deactivated from DoorDash, GrubHub, or UberEats, make sure you consider the other amazing gig driver earning opportunities that could work for you!
The ParaWorks app is just one such option in this regard. Focusing on providing the best possible solutions for gig drivers, ParaWorks is one of the rising stars in the gig work field, paying up to $50 per hour to its drivers. With easy onboarding for new drivers and amazing rates of pay, it’s no surprise that people are giving it a try as an innovative and lucrative gig driver app.
And not only is it one of the highest paying gig apps, pay is also available on the following day! What’s not to love? Make sure you try the Para app itself, too, to really increase your earning opportunities.
Can you get deactivated from DoorDash, Grubhub, Uber or UberEats for using the Para app?
"We take deactivation reports seriously and investigate every one of them that is brought to our attention. We have not found a case where a user was deactivated from Uber, DoorDash, or Grubhub because of Para.
Deactivations do happen though - especially with the number of drivers who use Para. What we have found:
- The vast majority of reported deactivations were accidental and were reversed upon reaching out to customer support. These are always so frustrating! But most veteran drivers will have experienced this at some point
- In a minority of cases, drivers have had multiple app accounts or conflicting modes vs vehicle types"
- David Pickerell, CEO of Para
10 COMMON REASONS FOR DOORDASH, GRUBHUB, AND UBEREATS DEACTIVATION AND HOW TO AVOID IT
While there are great options to consider if you’ve been deactivated – such as driving for the ParaWorks platform – avoiding deactivation is still ideal. After all, the best way to make money as a gig driver is often through multiapping. And so, keeping your options open where possible is definitely helpful.
#1 High Cancellation Rate
One of the main reasons that you may lose access to your DoorDash, UberEats, or GrubHub account is if you have a high cancellation rate. Indeed, when it comes to measuring performance, your cancellation rate can be one of the biggest contributors to your account’s standing overall.
Cancellations are available for most food delivery drivers; problems sometimes arise that prevent you from completing a delivery. However, these should be very few and far between, ideally only used in emergencies. As a result, if you rely excessively on the cancellation feature, you may find that your account ends up getting deactivated. For example, DoorDash’s minimum completion rate is 80%.
Of course, the best way to avoid falling into this trap is simply to plan your journeys. If you notice your cancellation rate getting too high, try taking on smaller, quicker, and easier jobs – and don’t worry so much about the pay – just while you gain a little more leeway.
#2 Acceptance Rate
Another highly influential factor in terms of your account standing is acceptance rate – in other words, how many offers do you accept vs. decline? While declining orders is important as part of your overall earnings strategy (you don’t want to be accepting low-paying offers all the time), you’ll still need to maintain a certain acceptance rate to look after your account.
Now, it’s worth considering that acceptance rates are a tricky topic since it’s not always apparent how these affect your account. If you have poor acceptance rates, you won’t usually be deactivated – but you may be kicked offline in some cases, or you may otherwise get a notification about your poor acceptance. Of the three, GrubHub may be the most likely to deactivate your account for poor acceptance rates.
To learn more about how acceptance rates influence your work, consider our full guide to UberEats acceptance rates here.
#3 Late Deliveries
Another metric that gig apps often use to monitor their workers is late deliveries. Indeed, when a customer places an order through platforms such as UberEats, they expect their food to turn up as soon as possible.
Overall, the average food delivery time is around 35 minutes. Now, as with the completion rate, it’s understandable that you may occasionally deliver a little late. However, if you’re consistently missing timelines, your account could end up getting affected.
In line with this, if you notice your delivery times getting late, try to take precautions where possible. Driving at less busy times of day, for example, can help reduce the likelihood of running into traffic while you recover your stats.
#4 Not Meeting Background Checks
Even if you’ve historically passed a background check, it’s worth considering that gig apps may still deactivate you if you fail a background check later. As such, make sure you always keep the key requirements of your chosen gig app in mind and strive to avoid making any mistakes that could breach this in any way to keep your gig app safe and secure.
#5 Providing Incorrect Information
If you have provided incorrect information when signing up for a DoorDash, UberEats, or GrubHub account, you’re at significant risk of deactivating your account. You may be able to appeal this if it was a genuine mistake, but this could be classed as fraud if the change wasn’t a simple error or oversight.
As usual, simply stick with your genuine details to keep your gig work safe!
#6 Poor Reviews
Many delivery drivers overlook their reviews. However, poor customer reviews can actually result in your driver accounts being deactivated, especially if this is in line with other issues. As such, try to provide the best possible customer service to all customers while delivering. Service with a smile goes a long way, and if you’re late, make sure you apologize honestly to reduce the chances of getting poor reviews from customers.
Any theft of customer food will not be tolerated within gig apps – and as a result, you should always take care to ensure that you deliver every single order and update the app accordingly to show this. Any questions about theft are a big risk for apps such as UberEats and DoorDash, so it’s no surprise they take it so seriously.
#8 Taking Drugs or Alcohol
A major cause of problems with your DoorDash, GrubHub, or UberEats account is taking drugs or alcohol before or while driving. Not only is this illegal, but it’s a major cause for the deactivation of your gig driver account.
Make sure you avoid any such compounds for as long as possible before starting your gig shift to be on the safe side. Remember: customers who have concerns may raise a complaint.
#9 Breaching Contract Terms
Breaching the terms of your contract is a big cause for GrubHub, UberEats, and DoorDash deactivation. Unfortunately, in order to appeal this, you’ll likely need to prove that it was a genuine mistake to breach the contract terms, and that’s not easy to prove.
As such, before you begin delivery driving, make sure you’ve brushed up on the key points of your contract to make sure you’re meeting all the necessary requirements.
#10 Criminal Activity
One of the most concerning causes of deactivation on an account is criminal activity. This may include tampering with the food you’re delivering, assaulting customers, and the like.
Generally speaking, gig apps will not tolerate any criminal activity from their drivers. As such, if this is seen, your GrubHub, UberEats, or DoorDash account will likely be deactivated – and, in this scenario, you probably won’t be able to send a deactivation appeal.
Of course, avoiding this is simple. Just don’t complete any criminal activities, and your account should stay in good standing in this regard!
It's always good to have other options:
The thought of getting deactivated from your favorite delivery driver app can be an incredibly worrying possibility. However, if this is something you have been worried about, don’t panic; there are plenty of simple ways to prevent your DoorDash, GrubHub, or UberEats driver account from being deactivated. And, in the worst-case scenario, there are plenty of other brilliant earning options you could consider too.